Your Privacy Matters to q9999

This Privacy Policy applies to all personal data collected and processed by q9999 in connection with your use of the q9999 platform, accessible at q9999.io (the "Platform"). It covers data collected through the website itself, through our customer support channels, and through the payment processing integrations available on the Platform.

By creating a q9999 account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

This Policy is written in English. If you require assistance understanding any section, please contact our support team at [email protected] before proceeding to use the Platform.

q9999 operates as an offshore online betting platform targeting players located in Bangladesh. References to "we", "us", or "our" throughout this document refer to q9999 as the operator of the Platform and the data controller in respect of your personal information.

q9999 collects personal data in several ways: data you provide directly during registration and account use, data generated automatically by your interactions with the Platform, and data received from third-party partners involved in payment processing and identity verification. The categories of data we collect are set out below.

2.1 Registration and Account Data

When you create a q9999 account, we collect the following information:

• Full name (as it appears on your government-issued identity document)
• Date of birth (used to verify you meet the minimum age requirement of 21 years)
• Mobile phone number (used as your primary account identifier and for two-factor authentication)
• Email address (used for account notifications, support correspondence, and promotional communications where you have opted in)
• City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Username and password (password is stored as a cryptographic hash — never in plain text)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of:

• National Identity Card (NID) or passport
• Driver's licence or other government-issued photo ID
• Proof of address (utility bill, bank statement dated within 90 days)
• Screenshot or confirmation of mobile banking account ownership (bKash, Nagad, Rocket, or Upay)
• Selfie photograph taken alongside a government-issued ID, when required for enhanced verification

2.3 Financial Transaction Data

Every deposit and withdrawal you make on q9999 generates a transaction record that we retain. This includes:

• Transaction amounts in BDT (Bangladeshi Taka)
• Date, time (Bangladesh Standard Time, UTC+6), and transaction reference numbers
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Partial mobile number or card number associated with the payment method (masked for security)
• Transaction status (pending, completed, reversed, flagged)

2.4 Gameplay and Betting Activity Data

• Games played, bet amounts, game round IDs, and outcomes
• Sportsbook markets wagered on (e.g., BPL, IPL, T20, ICC, Bangladesh Tigers fixtures)
• Session start and end times, total session duration, and session frequency
• Responsible gaming tool usage (e.g., deposit limit settings, cooling-off activations)

2.5 Technical and Device Data

• IP address at the time of each login and transaction
• Device type (mobile, desktop, tablet), operating system, and browser version
• Geolocation data (country and approximate region, derived from IP address)
• Referring URL (the webpage from which you arrived at q9999.io, if applicable)
• Cookie identifiers and session tokens (see Section 6 for full cookie details)

2.6 Customer Support Communications

When you contact q9999 via live chat, email ([email protected]), or any other support channel, we retain a record of the communication, including the content of messages, timestamps, and any attachments or screenshots you provide. These records are used to resolve your query, improve our support quality, and as evidence in the event of a dispute.

q9999 uses your personal data for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are:

Where q9999 uses your data for promotional communications (email newsletters, SMS notifications about bonuses, seasonal promotions such as BPL or Eid offers), we will only do so where you have explicitly opted in to receive such communications. You may withdraw your consent to marketing communications at any time by contacting [email protected].

q9999 uses automated systems to flag unusual account activity for fraud and AML review. These systems make preliminary risk assessments based on transaction patterns, login behaviour, and device consistency. Where automated processing results in a material decision affecting your account (such as a withdrawal hold or account restriction), you have the right to request human review of that decision.

q9999 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to fulfill the account agreement between you and q9999 — including account creation, payment processing, and dispute resolution — is carried out on the basis that it is necessary to perform the contract you entered into when you registered.
• Legal obligation: Certain processing activities — particularly KYC identity verification, AML transaction monitoring, and retention of financial records — are carried out because q9999 is legally obligated to do so under applicable financial compliance frameworks.
• Legitimate interests: Processing activities related to fraud prevention, security monitoring, platform analytics, and responsible gaming supervision are carried out on the basis of q9999's legitimate interests in operating a safe, secure, and fair platform. We apply a balancing test to ensure these interests do not override your fundamental privacy rights.
• Consent: Where q9999 processes your data for purposes that are not strictly necessary (such as marketing communications or enhanced personalisation), we do so only with your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

q9999 does not sell, rent, or share your personal data with third parties for their own independent commercial purposes. Data sharing with external parties is limited to the following categories of recipients, and only to the extent necessary to fulfill the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks receive the minimum transaction data required to process your deposit or withdrawal. These providers operate their own privacy policies governing their use of payment data.
• Identity verification providers: Third-party KYC and identity verification services receive copies of your submitted verification documents (NID, passport, selfie) for the purpose of confirming your identity and age. These providers are contractually bound to process data only for verification purposes and may not use it for any other purpose.
• Game content providers: Licensed game studios whose content is available on q9999 — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a session token and anonymised player identifier for the purpose of loading and recording game rounds. These studios do not receive your name, mobile number, or payment details.
• IT infrastructure and hosting providers: q9999's servers, databases, and cloud infrastructure are managed by third-party technology providers. These providers process data on q9999's behalf under strict data processing agreements and do not have independent access to your personal data.
• Legal and regulatory authorities: q9999 may disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required to do so by law, by court order, or where q9999 has a legitimate obligation to report suspected financial crime or fraud.

q9999 uses cookies and similar tracking technologies to operate the Platform, maintain your session, detect fraud, and understand how players interact with the site. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential to the operation of the Platform. They maintain your login session, store your language preference, and enable core security features such as CSRF protection. These cookies cannot be disabled without breaking basic Platform functionality.
• Functional cookies: These cookies remember your preferences (such as your preferred deposit method and game lobby sorting order) to personalise your experience on return visits. They do not track your activity across other websites.
• Analytics cookies: q9999 uses anonymised analytics data to understand aggregate player behaviour — such as which game categories are most popular among players from Dhaka versus Chittagong, or which pages have high exit rates. This data is used to improve the Platform and is not linked to any individually identifiable player.
• Security and fraud-detection cookies: These cookies generate a device fingerprint used to detect suspicious login attempts, multiple account registrations from a single device, and automated bot activity.

Most web browsers allow you to manage cookie preferences through browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling functional and analytics cookies will not prevent you from accessing the Platform but may reduce personalisation features.

q9999 does not use third-party advertising cookies or retargeting pixels that track your behaviour across websites other than q9999.io.

q9999 retains personal data for as long as necessary to fulfill the purpose for which it was collected, subject to any longer retention periods required by applicable legal or compliance obligations. The following retention schedule applies:

When a retention period expires, q9999 will securely delete or anonymise the relevant data. Anonymised data — from which all identifying information has been irreversibly removed — may be retained indefinitely for statistical and analytics purposes.

If you request account closure, your account data will be flagged as closed and restricted from active use. The data itself will be retained for the applicable post-closure period set out above, after which it will be securely destroyed.

q9999 maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and q9999's servers.
• Encryption at rest for all sensitive personal data stored in q9999's databases, including KYC documents and payment method identifiers.
• One-way cryptographic password hashing — your account password is never stored in a readable format. Even in the event of a data breach, your password cannot be recovered from the stored hash.
• Role-based access control (RBAC) — internal access to personal data is restricted to authorised staff on a strict need-to-know basis. Access logs are maintained and reviewed regularly.
• Two-factor authentication (2FA) for all q9999 staff with access to production systems and player data.
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities.
• Automated fraud and anomaly detection systems that flag unusual account activity in real time for review by our security team.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, q9999 will notify affected users via the email address associated with their account within a reasonable timeframe, and will take immediate steps to contain and remediate the breach.

As a q9999 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, submit a written request to [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data q9999 holds about you, along with information about how it is used, who it is shared with, and how long it will be retained.
• Right to Rectification: If any personal data q9999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your mobile number or email address, you may update these directly within your account settings.
• Right to Erasure: In certain circumstances, you may request that q9999 delete your personal data. This right is subject to exceptions — in particular, q9999 is required to retain financial transaction records and KYC documents for defined periods under compliance obligations, and these cannot be erased on request during the applicable retention period.
• Right to Restrict Processing: You may request that q9999 limit the processing of your personal data in specific circumstances — for example, while you contest the accuracy of data we hold, or while a complaint about our processing practices is under investigation.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, and to opt out of direct marketing communications at any time.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contractual necessity, you may request that q9999 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

q9999 will not charge a fee for responding to data rights requests unless a request is manifestly unfounded, excessive, or repetitive. In such cases, q9999 may charge a reasonable administrative fee or decline to respond, with written explanation.

q9999 is strictly an adult platform. The minimum age requirement to register and use q9999 is 21 years. We do not knowingly collect personal data from any individual under the age of 21.

If q9999 discovers or is notified that a registered account belongs to a person under 21 years of age, we will immediately suspend the account, reverse any transactions where technically possible, and permanently delete all personal data associated with that account as soon as our compliance obligations permit.

If you are a parent or guardian and you believe your child has registered on q9999 without your knowledge, please contact our support team immediately at [email protected] with the subject line "Underage Account Report". We will investigate and take action within 24 hours of receiving the report.

q9999 actively implements age verification controls at the point of registration and reserves the right to request documentary proof of age (NID, passport, or birth certificate) at any stage of the account lifecycle. Any account that fails to provide satisfactory age verification when requested will be suspended immediately.

q9999 operates as an offshore platform. As a result, your personal data may be stored on servers located outside of Bangladesh. Where data is transferred to or processed in jurisdictions outside Bangladesh, q9999 applies appropriate safeguards to ensure your data receives a comparable level of protection to that which would apply within Bangladesh.

Such safeguards include:

• Contractual data processing agreements with all third-party processors, incorporating standard data protection clauses that require them to process data securely and only for the stated purpose.
• Transfer of data only to third-party partners who maintain internationally recognised security certifications (such as ISO 27001 or equivalent standards).
• Technical encryption of data in transit and at rest for all cross-border data flows, regardless of the destination country.

By using the q9999 Platform, you acknowledge and consent to the transfer of your personal data to servers and service providers located outside Bangladesh, subject to the safeguards described in this section.

If you would like more information about the specific countries to which your data may be transferred, or the safeguards in place for those transfers, please contact [email protected].

The q9999 Platform may contain references to third-party game providers, payment partners, or other services. Where the Platform integrates third-party game content from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, that content is served within the q9999 environment under a session token arrangement designed to minimise the personal data shared with those providers.

q9999 is not responsible for the privacy practices of third-party websites or services that are not operated by q9999. If you navigate away from q9999.io to any external site, the privacy policy of that external site will govern the collection and use of your data. We strongly encourage you to review the privacy policies of any third-party services you access.

Payment processing services (bKash, Nagad, Rocket, Upay, Visa, Mastercard) are operated by independent entities with their own privacy policies. When you use one of these payment methods to fund your q9999 account or process a withdrawal, the relevant payment provider will collect and process your payment data in accordance with their own terms and policies.

q9999 reserves the right to update, revise, or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable legal requirements, or improvements to the Platform. The effective date at the top of this document will be updated whenever material changes are made.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is used or your rights in relation to that data — q9999 will notify registered players via the email address associated with their account at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.

If you do not agree with any changes to this Privacy Policy, you should discontinue use of the Platform and contact [email protected] to request account closure. Your account data will be retained for the applicable post-closure period as described in Section 7.

Previous versions of this Privacy Policy are available on request by contacting [email protected] with the subject line "Previous Privacy Policy Version".

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of the data rights described in Section 9, please contact the q9999 privacy team using the details below:

• Email: [email protected]
• Subject line for data rights requests: "Data Rights Request – [Your Username]"
• Subject line for privacy complaints: "Privacy Complaint – [Your Username]"
• Response time: Acknowledgement within 5 business days; substantive response within 30 calendar days
• Support hours: 24 hours a day, 7 days a week
• Time zone: Bangladesh Standard Time (BST, UTC+6)

All privacy-related correspondence submitted via email will be handled by q9999's dedicated compliance team. Communications received through the live chat channel will be escalated to the compliance team where the subject matter requires it, but we recommend using email for all formal data rights requests to ensure a complete and documented response.

q9999 takes all privacy complaints seriously. Where a complaint cannot be resolved through our internal process, you retain the right to seek independent legal advice or pursue any available remedy under applicable law.